I have written a good deal about the importance of design. And more magazine covers and business schools are getting on board the design bandwagon. And so an ad for JItterbug caught my eye. The trend has been to overload cell phones with features. A phone, a camera, an MP3, a Windows Mobile program, a QWERTY typepad, no wonder these things can cost $500. Now Samsung goes full circle announcing that Jitterbug does not play games, take pictures, or give you the weather, or presumably stock quotes. It features two buttons, yes and no, and a keypad. Now there is a simple design.
As Guadalupe observed, her favorite things was a hand operated fruit slicer. Most of us have a favorite pair of jeans. Chanel still makes No. 5. There is always a market for elegant simplicity. The service even features, are you ready, an operator, gee there’s a one hundred year old concept. And it comes pre programmed with your favorite 15 numbers. Service, it never goes out of style. Once again, Dr. Deming had it right.
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