Professor Elam

A tip of the bloggin hat to Jason Raper who found this article about our friends, the airlines.  What a classic TQM, CQM, Six Sigma disaster!  But as usual LUV scores the best and folks like
UAL are doing the worst. What is interesting is that the same names usually appear on the best lists and the same names appear on the worst list. You would think the guys in the cellar would try to recruit some homerun hitters from the winners! This is what managerial accounting is all about.

I guess we still have too much overcapacity in the airline industry.