Professor Elam

Jeremy Clark is the new Manager of Lancaster Memorial Hospital. He addressed the Lancaster Rotary Club as Joe Johnson’s program. Jeremy is new to the Dallas area having spent his life in the SE United States. He listed five new initiatives at the Hospital including
New obstetrics unit-50 babies delivered in June
Emergency Room Waiting Time Lowered
Occupational Medical Program
A new Physical Therapist Hired – and convenient location
New radiology equipment has been ordered

Jeremy demonstrated a clear grasp of Managerial Accounting and Total Quality Management. He mentioned the term metrics several times. A metric is a benchmark measure of how well an organization is performing such as emergency room wait time. His five measures of hospital success include
Existence of A Quality Program
Service Levels
People
Cost Control
Growth of the Organization

I hope to have Jeremy address the class this fall on how he uses metrics to judge the efficiency of the hospital operation.