In a surprise move, Chrysler hired Jim Press from Toyota. Check this article out, it seems Toyota is heralded for listenting to its dealers. This often resuts in follow up visits from Japanese engineers at the dealership. This would signal a big change for Detroit, long known for being out of touch with the customers and dealers. We study this in Total Quality Mangement in Managerial Accounting . Dr. Deming was preaching this in 1952 to the Japanese, make the customer the center of your focus and the world will beat a path to your door.
Clearly the new Chrysler CEO is shopping for talent.
Professor Elam 
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