Professor Elam

You are aware that I have students write about TQM and Six Sigma in the managerial class. Here is a story about how Starwood Hotels is using Six Sigman to boost the bottom line. One criticism of Six Sigma is that it is result oriented not design driven.  Design of the hotels took place first. But read how training across the spectrum fo workers to become black and green belt six sigmas has improved results.

Once again, mangerial accounting improves the bottom line.