Professor Elam

Jeremy Clark is the new Manager of Lancaster Memorial Hospital. Jeremy is new to the Dallas area having spent his life in the SE United States. He listed five new initiatives at the Hospital including
New obstetrics unit-50 babies delivered in June
Emergency Room Waiting Time Lowered
Occupational Medical Program
A new Physical Therapist Hired – and convenient location
New radiology equipment has been ordered

Jeremy demonstrated a clear grasp of Managerial Accounting and Total Quality Management. He mentioned the term metrics several times. A metric is a benchmark measure of how well an organization is performing such as emergency room wait time. His five measures of hospital success include
Existence of A Quality Program
Service Levels
People
Cost Control
Growth of the Organization

Jeremy Clark will speak to ACCT 5130 February 16, 2008 at 11:30 AM. This will be most ineresting. The reason is not only his practical application of TQM but since he visited with our Rotary club some months ago, he has abandoned the Obstetrics Program. His use of metrics led him to the conclusion that the Obstetrics program was achieving the desired objectives.

The web site is http://www.mclancaster.com/.

Mike Curran is the CEO, Jeremy Clark is the COO.