Professor Elam

Friday Nov 19 2010

Dell ranked customer dissatisfaction according to what that might cost Dell. This was the response rather than fixing improper semi conductors that caused failures in optiplex computers. Gee once Dell was the size of Ford or GM they act like Ford or GM. Dell's defense was the usual, no one else recalled them either, but apparently Dell continued to install parts known to be defective. All this came out in an unsealed lawsuit. Gee any wonder Dell trades for less than 15 bucks, sells at WMT, and there are calls for Mike Dell to step aside. 

Once again ethics takes a back seat to profit. I don't know if my Dell laptop locks up due to the computer or the 'we will fix it on the next update' MSFT operating system, note that both companies stock price has gone nowhere for years. Meanwhile Apple has soared to $300. Gee I wonder why.