Wed July 15 2020
We are studying Total Quality Management in Acct 3314. Dr. Edward Deming is regarded as the founder of TQM.
He conducted a week long seminar on his methods. Mary Walton attended and wrote her imppressions in this book. 
A paper back used is available for a mere $3.15 plus ship. I suggest you obtain a copy and read it!
Deming spawned the quality movement in Japan which led to world domination in stereos, cameras, motorcycles, and finally autos and light trucks.
Other topics to search on the net or wikipedia include
Six Sigma
Continuous Quality Improvement
Japan Deming Award
USA Baldridge Award
Professor Elam 
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