If you saw Steve Martin as the bedraggled traveler in Trains Planes and Automobiles you have an inkling of my mental state in trying to pay my apartment rent. Most of you are aware that I am renting an apt while trying to sell my home in Dallas, TX. We study Deming's Total Quality Management System in Managerial Accounting. After being hung up on multiple times and not being able to pay my rent on on line today, I sent this e mail, and yes I put whyme.com on the subject line. As the saying goes, everyone can serve as an example, even if a bad one…….
The Hollows
7520 Potranco
thursday July 2
I am trying without success to pay my rent. Your office was not open the last fwo days when I leave for work before 9 AM or when I return after six. considering this is a complex for working class families this seems an odd choice of bankers hours for your staff. Most people need to be at work by 8 AM, not The Hollows staff though….
The former pay slot on the office is now literally screwed shut, so no luck when I tried to deposit the check the last few days.
The supposed on line system will only let me pay the water bill which I paid. Who would design a system that prevents the person paying from entering an amount of money, well you managed it!
I have called at least twice today. When I explained the problem I was told I had not returned a lease extension supposedly put on my door June 15. Well what have you been waiting for? the extension was to July 31, I guess another month of doing nothing on your part and it will not matter eh? I get all sorts of things on my door, pizza coupons, chinese take out coupons, etc, frankly I do not pay them any attention and toss most in the trash, perhaps I did that with this lease extension, who knows? Incredibly your position is that it is my fault you will not let me pay you. I explained that I am in Dallas, TX, which is why I tried to leave a check AGAIN this morning when of course your office was closed
Anyway the gal on the phone, this was about 1:30 PM said I would be able to pay on line later this afternoon. No luck it still shows the water bill.
I am doing everything imaginable to pay you but am being blocked at every effort. On my last phone call at 4:15 this afternoon July 2 I was put on hold and then disconnected.
Again I will take a very dim view of being charged a late fee as hard as I have tried to pay you.
I do not have a wife, girl friend, boy friend, dog, cat, fish or other living creature in my apartment. I neither drink nor smoke. I have paid everything on time except for the first month. that month you intentionally waited until you knew I had forgotten to pay the rent, gee it happens to people with paid for homes, and THEN you sent me a dun for the rent including of course the late fee. I am
Struggling to pay in Dallas, which I would guess is more than a few of your renters are doing in San Antonio
You can call my cell at 972 835 7555, go ahead I open before 8 and answer after 6.
If nothing else this will serve as an example for my college students at SA A & M on how not to handle a customer.
Dennis Elam
Professor Elam 
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