Friday Sept 21 2012
"In virtually every Hyundai building around the world," explains Krafcik, "you'll find a conference-room sign stating the company's philosophy in three words: Diligence, Frugality, Harmony.
Hyundai Motto
Read more: are studying Total Quality Management. One of the basic tenets is to put the customer first.
Once in a while a company really gets things right. Read how Hyundai is taking on BMW, Mercedes, et al.
VW tried introducing a $60,000 car, which it called the Phaeton. Reviewers loved it. But would buyers take on a luxury car that was sold along side $20K Jettas? The answer was that the dealer would come pick up the car at youur home and provide a loaner. Dealers balked.
BUt with big SUVs running $50 K things have changed. Hyundai has a similar plan and a great car. Read the article.
not long ago Hyundai was the scourge of the industry with a poor reputation. They embraced the quality mantra, as has KIA, and things have changed.
Read what they want in a supplier.
Don Sherman at Automobile explains just how Hyundai embraces TQM.
Professor Elam 
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